ShipDesi – Shipping & Refund Policy

1. Introduction

This Shipping & Refund Policy governs the use of ShipDesi’s:

Package forwarding services
Personal shopper services
Fulfillment and warehousing services
International shipping services

By using ShipDesi, you agree to this Policy in addition to our Terms & Conditions.

2. Shipping Services

ShipDesi facilitates international shipping through third-party courier and logistics partners including, but not limited to:

DHL
FedEx
UPS
Garudavega
Other authorized shipping partners

ShipDesi is not a courier carrier and does not directly operate international transportation networks.

3. Shipping Estimates

Shipping rates displayed on the platform are estimates based on:

Weight
Volumetric weight
Destination country
Courier availability
Package dimensions
Customs classifications

Final shipping charges may vary after:

Package inspection
Repacking
Consolidation
Courier reassessment

ShipDesi reserves the right to revise shipping charges before shipment dispatch.

4. Package Consolidation

Customers may request consolidation of multiple packages into one shipment.

Consolidation may involve:

Repacking
Removal of excess packaging
Combining multiple parcels

ShipDesi is not responsible for:

Manufacturer packaging damage during consolidation
Missing external retail packaging removed for volumetric optimization
Reduced resale packaging condition

unless specific preservation instructions were requested in advance.

5. Processing Times

Typical processing includes:

Package receiving
Inspection
Inventory update
Repacking
Shipment preparation

Estimated processing times are indicative only and may vary based on:

Shipment volume
Holidays
Customs procedures
Courier delays
Warehouse workload

ShipDesi does not guarantee same-day or fixed-time processing unless explicitly agreed.

6. Delivery Timelines

Estimated delivery times provided by ShipDesi or courier partners are non-binding estimates only.

ShipDesi shall not be liable for delays caused by:

Customs clearance
Courier disruptions
Weather conditions
Political events
Regulatory inspections
Airline or transportation disruptions
Incorrect customer information

7. Customs Duties & Taxes

International shipments may be subject to:

Import duties
Customs taxes
VAT/GST
Clearance fees
Local government charges

These charges are:

Determined by destination-country authorities
Solely the responsibility of the customer

ShipDesi does not control or predict customs charges.

Failure to pay customs charges may result in:

Shipment return
Shipment abandonment
Disposal by customs authorities

Any associated costs shall be borne by the customer.

8. Restricted & Prohibited Items

ShipDesi reserves the right to refuse, cancel, return, or dispose of shipments containing prohibited or restricted items.

Customers are responsible for verifying whether items are legally importable into the destination country.

9. Lost, Damaged, or Delayed Shipments

9.1 Third-Party Carrier Liability

Once a shipment is handed over to a courier partner, delivery operations are primarily governed by the carrier’s terms and liability policies.

9.2 Limited Liability

ShipDesi’s liability, if any, shall be limited to:

The shipping charges paid for the affected shipment, or
The declared insured value (if insurance was purchased)

whichever is lower, unless otherwise required by applicable law.

ShipDesi shall not be liable for:

Consequential losses
Emotional distress
Business interruption
Loss of profit
Customs seizure
Delayed delivery losses

9.3 Insurance

Optional shipping insurance may be available for certain shipments.

If insurance is not purchased:

Shipments are transported entirely at customer risk.

Insurance claims are subject to:

Courier partner approval
Supporting documentation
Investigation procedures

10. Storage Policy

ShipDesi may offer a complimentary storage period for incoming packages.

After the free storage period expires:

Daily or monthly storage charges may apply.

Packages left unclaimed for extended periods may:

Be considered abandoned
Disposed of
Liquidated
Returned at customer expense

after reasonable notice.

11. Personal Shopper Orders

11.1 Nature of Service

Under the Personal Shopper service, ShipDesi purchases products on behalf of customers from third-party sellers.

11.2 Product Availability & Quality

ShipDesi does not guarantee:

Product availability
Seller authenticity
Product quality
Exact color or sizing
Manufacturing defects

unless explicitly stated.

11.3 Non-Returnable Purchases

Personal Shopper purchases are generally considered final once:

An order has been placed with the seller
Payment has been processed
Procurement has begun

Returns may not be possible unless accepted by the original seller.

12. Fulfillment & 3PL Services

For fulfillment clients:

Inventory ownership remains with the client unless otherwise agreed.
Clients are responsible for:
- SKU accuracy
- Product legality
- Product compliance
- Customs documentation

ShipDesi acts solely as:

Warehouse operator
Fulfillment provider
Shipping facilitator

13. Refund Policy

13.1 General Refund Principles

Refunds are processed solely at ShipDesi’s discretion and subject to operational review.

13.2 Eligible Refund Scenarios

Refunds may be considered in cases such as:

Duplicate payments
Billing errors
Cancelled shipments before dispatch
Service non-performance caused directly by ShipDesi

13.3 Non-Refundable Charges

The following are generally non-refundable:

Completed shipping charges
Courier fees
Customs duties and taxes
Warehouse handling charges
Personal Shopper service fees
Packaging fees
Insurance fees
Fulfillment handling fees
Payment gateway charges

13.4 Shipping After Dispatch

Once a shipment has been:

Dispatched
Handed to courier
Export processed

shipping charges become non-refundable.

13.5 Refund Processing Time

Approved refunds may take:

7–21 business days

depending on:

Payment provider
Banking network
International payment systems

14. Chargebacks & Payment Disputes

Customers agree to contact ShipDesi support before initiating:

Chargebacks
Payment reversals
Banking disputes

Fraudulent or abusive chargebacks may result in:

Account suspension
Legal recovery action
Blacklisting from future services

15. Force Majeure

ShipDesi shall not be liable for delays, damages, or service interruptions caused by events beyond reasonable control, including:

Natural disasters
War
Government restrictions
Customs actions
Pandemic-related disruptions
Transportation failures
Carrier shutdowns

16. Policy Updates

ShipDesi reserves the right to modify this Shipping & Refund Policy at any time.

Updated versions will be published on the official website.

17. Contact Information

For shipping or refund inquiries, contact:

ShipDesi Email: support@shipdesi.com Website: www.shipdesi.com

Last updated: May 13, 2026