ShipDesi – Privacy Policy
1. Introduction
ShipDesi (“ShipDesi”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use:
- Our website
- Mobile applications
- Warehouse services
- Package forwarding services
- Personal shopper services
- Fulfillment and logistics services
By using ShipDesi, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Government-issued identification (where required)
- Date of birth (if required for compliance)
2.2 Account Information
- Login credentials
- Account preferences
- Wallet balance
- Order history
- Shipment history
2.3 Payment Information
Payments may be processed through third-party payment providers such as:
- Razorpay
- Stripe
- PayPal
- Other authorized payment gateways
ShipDesi does not store full payment card information on its servers.
2.4 Shipment & Product Information
- Package details
- Product descriptions
- Declared customs value
- Tracking information
- Inventory records
2.5 Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage analytics
- Operating system
- Website interaction data
3. How We Use Your Information
We use your information to:
- Provide and operate our Services
- Process shipments and orders
- Facilitate international shipping
- Manage warehouse and fulfillment operations
- Process personal shopper requests
- Communicate updates and notifications
- Verify identity and prevent fraud
- Improve platform performance
- Comply with legal and regulatory obligations
- Provide customer support
4. Cookies & Tracking Technologies
ShipDesi may use:
- Cookies
- Pixels
- Analytics tools
- Session tracking technologies
to improve user experience and analyze website usage.
You may disable cookies through your browser settings; however, some features may not function properly.
5. Sharing of Information
We may share information with:
5.1 Courier & Logistics Partners
Including:
- DHL
- FedEx
- UPS
- Garudavega
- Customs brokers
- Freight partners
for shipment processing and delivery.
5.2 Payment Providers
For payment processing and fraud prevention.
5.3 Service Providers
Third-party vendors assisting with:
- Hosting
- Analytics
- Customer support
- Email communication
- Security monitoring
5.4 Government & Regulatory Authorities
Where required by:
- Customs authorities
- Tax authorities
- Law enforcement
- Court orders
- Legal obligations
6. International Data Transfers
Because ShipDesi operates globally, your information may be processed or transferred across countries where our partners, couriers, or service providers operate.
By using our Services, you consent to such transfers.
7. Data Retention
We retain information for as long as necessary to:
- Provide Services
- Maintain legal compliance
- Resolve disputes
- Enforce agreements
- Maintain shipment and financial records
We may retain certain records even after account closure where legally required.
8. Data Security
ShipDesi implements reasonable technical and organizational security measures to protect your information.
However, no online platform or transmission method can guarantee absolute security.
Users acknowledge that internet-based services involve inherent security risks.
9. User Responsibilities
Users are responsible for:
- Maintaining account confidentiality
- Providing accurate information
- Securing login credentials
- Reporting unauthorized account activity
10. Marketing Communications
ShipDesi may send:
- Shipment updates
- Service notifications
- Promotional emails
- Marketing communications
Users may opt out of promotional communications at any time.
Operational and transactional communications may still be sent where necessary.
11. Third-Party Links & Services
Our platform may contain links to third-party websites or services.
ShipDesi is not responsible for:
- Third-party privacy practices
- Third-party content
- External websites or platforms
Users should review the privacy policies of those third parties independently.
12. Children’s Privacy
ShipDesi is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
13. Your Rights
Depending on applicable laws, users may have rights to:
- Access personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Object to certain processing activities
Requests may be submitted to our support team.
14. Account Deletion
Users may request account deletion by contacting ShipDesi support.
Certain records may be retained where legally or operationally necessary, including:
- Tax records
- Shipment records
- Compliance records
- Fraud prevention records
15. Changes to This Privacy Policy
ShipDesi may update this Privacy Policy from time to time.
Updated versions will be posted on our website with revised effective dates.
Continued use of the Services constitutes acceptance of the updated policy.
16. Contact Information
For privacy-related inquiries, contact:
ShipDesi Email: privacy@shipdesi.com Website: www.shipdesi.com
17. Consent
By using ShipDesi, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Last updated: May 13, 2026